Returns & Exchanges
At Viralaluna, we want you to glow with confidence; if you are not completely satisfied with your beauty purchase, you can return unopened products within 30 days of delivery for a full refund. Please note that for hygiene reasons, skincare and cosmetic items must be in their original, sealed packaging to be eligible for a return.
Initiate Your Request
Contact our beauty support team at [email protected] with your order number and the reason for your return to receive your Return Authorization.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all safety seals remain intact to qualify for a refund.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing